Exchange and return conditions

According to the Law of Ukraine "On Protection of Consumer Rights", the buyer has the right to exchange goods of proper quality for a similar one from the seller from whom it was purchased, if the goods did not satisfy him in shape, size or for other reasons cannot be used by him for its intended purpose under the following conditions:

• The goods for exchange are provided to the Seller for no more than fourteen days, excluding the day of purchase. Transportation costs for delivery of goods during the exchange are borne by the buyer.
• The goods can be replaced if they have never been in operation, do not contain traces of use and if their presentation, consumer properties, seals, labels, films, the integrity of the packaging of both the goods themselves and their components are not violated.
• The goods do not contain scratches, chips, abrasions, are fully functional.
• The completeness of the sold goods is preserved.
• The goods can be replaced upon presentation of the payment document issued to the buyer together with the sold goods.
• Goods made to order, for example, individual tinting or pouring of the product, are not subject to exchange and return.

If the product does not meet the specified conditions, the seller has the right to refuse to exchange the product. When exchanging the product, its warranty period is recalculated from the time of exchange.

If at the time of exchange a similar product is not available for sale, the buyer has the right to either purchase any other products from the available assortment with an appropriate recalculation of the cost, or terminate the contract and receive a refund in the amount of the cost of the returned product, or exchange the product for a similar one when the corresponding product first becomes available for sale.

In accordance with the Law "On Protection of Consumer Rights", the company may refuse to exchange and return goods of proper quality if they are included in the list of non-food products that are not subject to return and exchange.

Goods of proper quality can be returned by return shipment or returned to the branch where the purchase was made.

In what cases can goods of improper quality be returned/exchanged?

You can return/exchange the product in case of a factory defect or damage during transportation. For packaged goods, an important condition for return is to keep them sealed. Opened goods are not subject to return or exchange.

Carefully check the product upon receipt: make sure the packaging is intact, if there is damage or defects - issue a refusal at the branch, you must draw up the Acceptance and Delivery Acts together with the Nova Poshta representative. In this case, you will not pay for return shipping.